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Job Title
Inbound Call Centre Agent - Banking (3-month contract)
Employment Type
Contract
Experience
3 to 6 years
Salary
R10000 to R15000
Job Published
31 October 2024
Job Reference No.
1344892138

Job Description

One of our clients in the banking industry is seeking inbound call centre agents. 

 

Qualifications and experience:

  • Matric
  • No less than 2 years' experience within banking / financial services customer care / inbound call centre
  • BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics
  • Clear credit record
  • Clear criminal record
  • Willing to work rotation shifts (8am - 5pm / 9am - 6pm / 10am - 7 pm). Alternate on Saturdays / Public holidays
  • Basic and incentive

Skills:

  • Communication
  • Negotiation
  • Objection handling
  • Customer service
  • Relationship building

Key performance areas:

  • Attend to customer credit card queries
  • Resolve queries in a timeous manner
  • Overcome client objections
  • Work towards reaching target

Skills

Industries