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Job Title
Pipeline - Inbound Call Centre / Customer services (3-month contract)
Employment Type
Contract
Experience
2 to 5 years
Salary
R10000
Job Published
01 November 2024
Job Reference No.
2167589674

Job Description

One of the TOP banks in S.A. is looking for an experienced Customer Service / Inbound Call Centre Agent to join their team in Sandton on a 3-month contract. 

Qualifications and experience:

  • Matric
  • No less than 2 years' experience within banking / financial services customer care / inbound call centre 
  • BCOM - Banking / Finance / Accounting / Auditing / Investments / Economics 
  • Clear credit record
  • Clear criminal record
  • Willing to work rotation shifts (8am - 5pm / 9am - 6pm / 10am - 7 pm). Alternate on Saturdays / Public holidays 
  • Basic and incentive 

Skills:

  • Communication 
  • Negotiation
  • Objection handling 
  • Customer service
  • Relationship building 

Key performance areas: 

  • Attend to customer credit card queries
  • Resolve queries in a timeous manner
  • Overcome client objections 
  • Work towards reaching target 

Skills

Industries