A Global travel / tourism / hospitality client is seeking an experienced CRM Specialist for their Marketing department in Johannesburg. 

Qualifications and experience:

• Marketing diploma / Bachelors' degree
• No less than 6 years' marketing experience - CRM as a specialisation 
• Fluent in English
• Sound knowledge of loyalty programmes 
• System proficiency: SAS or any CRM campaign dissemination tool, Contact Lab, Touchbase Pro, Advanced Excel (Data mining and analysis), Marketo 

Key skills:

• Interpersonal 
• Stakeholder management 
• Writing
• Data mining
• Analytical
• Database management 
• Time management 
• Attention to detail 
• Deadline driven / results driven 
• Able to work under pressure 
• Strategic 
• Resilient
• Adaptable 
• Organised
• Team player 

Key performance areas: 

• Grow the loyalty base: Develop and implement communications strategy for CRM 
• Responsible for the customer life-cycle: Attending to all client queries 
• Support the Marketing Manager with ad-hoc projects 
• Monitor data quality, marketing activities, segmenting
• Draft, execute and monitor direct marketing campaigns, promotions and interventions
• Draft and implement acquisitions, remarketing and maintenance strategy 
• Draft performance reports