Requirements:

• NSC + 2 years accounts experience
• Excellent verbal and written communication skills in English
• Confidence and persistence in a friendly manner
• Able to keep calm under pressure
• Computer literate i.e., can use email, Excel and Word efficiently.
• Strong bookkeeping/numeracy skills.
• Reconciling and managing account queries
• Ability to multitask, prioritize and manage time effectively.
• Accuracy in capturing of information and data, eye for detail
• Ability to resolve issues and address complaints
• Service orientated mindset

Responsibilities:

• Communication:
• Follow up on outstanding/new accounts/queries, telephonically and via email. Liaising with customers, drivers, sales reps, 3rd party couriers and internal sales team in an efficient yet friendly manner.
• Accountability: 
• Quality, ensuring that all payment allocations are done accurately according to the customers remittance and credit agreements
• Reconcile customer accounts ensuring all customer queries are resolved accurately
• Process new accounts, doing Credit checks, sales manager approval and upload onto K8
• Comply with the measures and targets set by management to achieve the goals of the company.
• Respect:
• Uphold the companies’ goals and values.
• Teamwork:
• Assist the admin team with enquiries and information