A leading Financial Services Provider is looking for a Technical Support Team Leader 

Job Description

• 1. Lead Technical Support Team
  • Provide reports to management on call closure status and first line support related matters
  • Implement processes to ensure calls are closed timeously
  • Liaise with all necessary stakeholders and provide feedback to business and IT Management
  • Ensure jiras are dealt with and closed timeously
  • Assign jiras
  • Monitoring (e.g. Boardrooms)
  • Escalation of calls to 3rd line and other Teams.
• 
  2. Provide hardware and software support (LAN & WAN)
  • Install software
  • Troubleshooting (TCF)
  • Assemble computer
  • Repairs & maintenance of hardware & peripherals
  • Installation & maintenance of cabling
  • Maintain inventory for software & hardware (TCF)
  • Desktop patch management

• 3. Provide 2nd line support to users
  • Investigate and provide solution (TCF)
  • Communicate with users on incident logged (TCF)

• 
  4. Finance, procurement and asset management
  • Ensure that end user equipment (e.g. laptops and desktops) are procured timeously
  • Obtain quotes and provide IT Management Team with quotes and recommendations of assets to procure
  • Works closely with the asset management team to ensure that assets are tracked and managed.

Education Requirements

• Nationals Diploma in IT 
• Technical/Legal Certification
• A+
• N+

Experience 

• 5 Years Experience in 2nd and 3rd line of support
• Team Leader Experience