Core Purpose of the Role: The primary responsibility of the Business Development and Customer Relations Manager is to identify and capitalize on new business opportunities, ensuring a sustainable new business pipeline and revenue growth. The role involves managing operations, cultivating customer and supplier relationships, and effective reporting to internal and external stakeholders.

Key Responsibilities:

Operations:

• Identify and assess new business development campaigns, developing business cases with potential customers.
• Bring in new business from existing clients and establish new relationships with potential clients.
• Participate in contract negotiations, ensuring timelines are met and long-term client goals are fulfilled.
• Establish new contacts and leads for business development.

Customer and Supplier Relations:

• Ensure successful onboarding of new suppliers and renewal of existing contracts.
• Create awareness of repudiation services and support related processes.
• Leverage the existing supplier base to increase market share.
• Maintain open communication with suppliers, resolving queries promptly.
• Provide training to new suppliers and ensure continuous access to systems and updates.

Reporting:

• Develop and sustain relationships with internal and external stakeholders.
• Expand business through consultative selling, leveraging existing customer relations.
• Ensure sustainability of customer relations on secured projects.
• Align customer expectations through ongoing interaction.
• Adhere to policies and procedures to ensure compliance and minimize financial risk.

Requirements:

Academic Qualifications:

• Matric Certificate
• NQF7 business qualification or relevant tertiary qualification equivalent to NQF7

Work Experience:

• 5-10 years of experience in key account management, marketing, sales, and automotive or similar fields in a medium to large company.
• Proven experience in project management.
• Track record of building and maintaining effective customer relations.
• Competent knowledge of marketing strategies and tactics.
• Basic knowledge of contract negotiations.

Knowledge:

• Essential knowledge of Health and Safety Compliance, Automotive Sector, Existing Standard Operating Procedures, SMD, and Barloworld related policies and procedures.
• Advantageous: Skills in relevant areas.

Skills:

• Proficient in Microsoft Office.
• Excellent written and oral communication skills.
• Strong listening skills in a stressful and chaotic environment.
• Ability to manage multiple tasks and priorities.
• Work under pressure with attention to detail.

Personal Attributes:

• Commitment to ethical behavior aligned with organizational values.
• Focus on clear communication and providing feedback.
• Results-oriented and passionate about customer service.
• Ability to build and maintain relationships.
• Resilient in handling stress and pressure.
• Preference for teamwork and perseverance.

Note: Applicants with no criminal record will be considered.