Job Summary:

•  Implementing effective strategies to detect, prevent, and investigate fraud by actioning EFT alerts and card
  transaction alerts efficiently, resulting in a divisional SLA of 89% and staff productivity of over 100%.
• Chasing funds with agent banks and merchants to secure fraudulently processed transaction, resulting in client
  satisfaction and high survey ratings and reducing departmental costs for reimbursements.
• Providing awareness to clients on new fraud risk trends and the relevant preventative measures;
• Chargeback processing and Token provisioning.
• Application fraud