One of the TOP banks in S.A. is seeking an experienced Customer Service / Client Service Consultant to join their branch in Cape Town on a 12-month contract. 

Qualifications and experience: 

• Post Grad - MUST
• Degree - MUST
• No less than 2 years'  experience within a Client Service role within asset management sector / wealth sector
• Must have experience within investments / retirement funds / pension funds 
• Proper technical understanding of collective investment schemes and retirement products 
• Clear criminal record and clear credit record 

Job skills / competencies: 

• Excellent English communication
• Respect
• Integrity
• Honesty 
• Customer service
• Banking policies and procedures
• Customer relationship management 
• Product knowledge 
• Problem solving 
• Adaptability

Job specification: 

• Resolve investors queries 
• Attend to calls - adhere to SLA 
• Technical support - retirement and collective investment schemes
• Prevent losses
• Drive continuous improvement - processes, systems and policies